The Black Box of Employee Engagement
About a month ago, I started working with a new client, helping them to create an employee engagement forum. They had put together a group of representatives and I went in to speak with them. When I walked into the room, I could feel the tension, a tight feeling as if everyone were holding their breath. It didn’t take long for the upset to start spilling out: the lack of trust in management, the sense of powerlessness, and the hopelessness about whether a forum like this coul