Best Practice Communication

The Black Box of Employee Engagement

About a month ago, I started working with a new client, helping them to create an employee engagement forum. They had put together a...

Uncomfortable Conversations in the Workplace

There are two opposing forces in the workplace when it comes to difficult conversations. The first is a version of our individual will to...

Why Workplace Communication Fails

It's My Way or the Highway A couple of years ago, I was training a group of employees who were about to go through a restructure. One of...

How to Speak to Senior Managers about Change

Men make their own history, but not under circumstances of their own choosing. Change, by its very nature, is hard for most people. So...